Client Challenge
Where they were stuck
- Marketplace MVPs collapse under vendor operations, not user growth.
- Payment splits and refunds are unforgiving at scale.
- Trust and safety is an afterthought until the first serious incident.
Case Studies
MarketplaceSoftwareConcept Case Study
Multi-Vendor Marketplace
A marketplace platform with real vendor operations, payouts and trust built in.
Industry
Marketplace
Category
Software
Timeline
14 weeks (concept build)
Services
4 disciplines
Project Overview
The engagement
A concept multi-vendor marketplace — buyer storefront, seller portal, KYC, listings moderation, split payments and dispute handling — architected for scale from day one.
Our Solution
What we built
- Full seller onboarding with KYC and payout accounts.
- Listings workflow with moderation and quality scoring.
- Stripe Connect for split payments and holds.
- Buyer / seller dispute workflow with evidence upload.
Development Process
How the work unfolded
01
Discovery
Framed the problem, mapped the workflow and defined success from day one.
02
Blueprint
Sketched the architecture, data model and user journeys end to end.
03
Build
Shipped in weekly increments with production-quality code from the first commit.
04
Launch
Migrated data, trained the team and cut over with a safety net in place.
05
Optimise
Measured, tuned and hardened until the system felt effortless to run.
Technology Stack
Next.jsPostgreSQLStripe ConnectMeilisearchCloudflare
Services Provided
MarketplaceVendor PortalPayoutsTrust & Safety
Key Features
What shipped
- Vendor storefronts and analytics
- Category and taxonomy management
- Multi-currency and multi-region
- Ratings, reviews and moderation
- Fraud signals and rate limiting
Before vs After
The shift
Before
Marketplace bolted onto a store
After
Purpose-built platform
Before
Manual payouts
After
Automated split settlements
Before
Ad-hoc dispute handling
After
Structured, auditable resolution
Results
The outcome they feel every day
Scales without incident
Trust, safety and payouts are engineered, not improvised.
Happy sellers
Vendors get a real operating environment, not a listing form.
Buyer confidence
Reviews, disputes and refunds are handled visibly and fairly.
"The kind of marketplace foundation that survives the transition from prototype to platform."
INTILEQ Studio
Concept walkthrough
Have a challenge like this?
Book a working session with our senior team — we'll map your problem and a path to shipping in 30 minutes.
