Client Challenge
Where they were stuck
- Off-the-shelf booking tools don't handle multi-service, multi-staff rules.
- No-shows quietly eat 15–20% of revenue.
- Manual reminders don't scale beyond a few dozen bookings a day.
Case Studies
ServicesSoftwareDemo Project
Appointment Booking & Scheduling System
A booking engine tuned for real service businesses — not a generic calendar widget.
Industry
Services
Category
Software
Timeline
5 weeks (demo build)
Services
4 disciplines
Project Overview
The engagement
A configurable appointment platform for clinics, salons, coaches and multi-staff studios — services, staff, resources, deposits and reminders in one clean flow.
Our Solution
What we built
- Service + staff + resource matching in real time.
- Deposit or full-payment at booking.
- SMS / WhatsApp / email reminders with confirmation replies.
- Waitlist and cancellation auto-fill.
Development Process
How the work unfolded
01
Discovery
Framed the problem, mapped the workflow and defined success from day one.
02
Blueprint
Sketched the architecture, data model and user journeys end to end.
03
Build
Shipped in weekly increments with production-quality code from the first commit.
04
Launch
Migrated data, trained the team and cut over with a safety net in place.
05
Optimise
Measured, tuned and hardened until the system felt effortless to run.
Technology Stack
Next.jsPostgreSQLStripeTwilioGoogle Calendar
Services Provided
BookingPaymentsRemindersStaff Scheduling
Key Features
What shipped
- Multi-location and multi-staff
- Recurring appointments and packages
- Group classes and workshops
- Loyalty and gift cards
- Staff dashboard with commissions
Before vs After
The shift
Before
Phone-only bookings
After
24/7 self-service
Before
15%+ no-show rate
After
Deposits + reminders cut it hard
Before
Manual staff schedules
After
Automated, respecting rules and skills
Results
The outcome they feel every day
Recovered revenue
Deposits and waitlists close the no-show gap.
Front desk relief
Staff stop being human calendars.
Happier clients
Booking, rescheduling and reminders just work.
"The booking engine every serious service business should be running."
INTILEQ Studio
Concept walkthrough
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