Client Challenge
Where they were stuck
- Missed calls equal missed revenue, especially after hours.
- Human receptionists are expensive and can only handle one call at a time.
- Booking friction on phone calls leads to no-shows and wrong info.
Case Studies
Clinics / ServicesAI AutomationDemo Project
AI Voice Receptionist
Answers every call in one ring, books the appointment, never sleeps.
Industry
Clinics / Services
Category
AI Automation
Timeline
3 weeks (demo build)
Services
4 disciplines
Project Overview
The engagement
A conversational AI receptionist that picks up calls in the client's brand voice, qualifies the caller, books appointments straight into the calendar and pings the human team only when it matters.
Our Solution
What we built
- Realtime voice agent trained on the business's own scripts and FAQs.
- Native calendar integration with configurable rules.
- SMS confirmation and reminders after every booking.
- Live human handover with warm transfer for edge cases.
Development Process
How the work unfolded
01
Discovery
Framed the problem, mapped the workflow and defined success from day one.
02
Blueprint
Sketched the architecture, data model and user journeys end to end.
03
Build
Shipped in weekly increments with production-quality code from the first commit.
04
Launch
Migrated data, trained the team and cut over with a safety net in place.
05
Optimise
Measured, tuned and hardened until the system felt effortless to run.
Technology Stack
OpenAI RealtimeTwilioDeepgramGoogle CalendarHubSpot
Services Provided
Voice AITelephonyCalendar IntegrationCRM Sync
Key Features
What shipped
- Natural conversation with sub-second latency
- Multi-language and accent adaptation
- Emergency routing to on-call staff
- Full call transcripts and CRM notes
- Voicemail-to-summary for missed windows
Before vs After
The shift
Before
Missed calls after 6pm
After
Every call answered, 24/7
Before
One receptionist, one call
After
Unlimited concurrent calls
Before
Manual booking errors
After
Straight into the calendar, correctly
Results
The outcome they feel every day
Recovered revenue
Every ring becomes a booking opportunity, not a bounce.
Freed-up staff
Front-desk teams focus on in-person service, not the phone.
Consistent brand voice
Every caller gets the same warm, on-brand experience.
"Callers genuinely can't tell it's AI — and it books cleaner appointments than most human receptionists."
INTILEQ AI Lab
Demo build
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